DELIVERY

Since all our products are electronic, you can download your ebook immediately after purchasing.

In some cases related to the email system, it is possible that the email will send the download link to you that is delayed.

Please wait up to 24 hours, we always make sure you receive the download link no later than 24 hours

REFUNDS

I. We will give you a refund if your situation falls into one of these 2 cases:

  • The eBook you downloaded is not as advertised.
  • You receive an error when trying to open the eBook.
  • Duplicated Orders which are purchased accidentally. We only refund one of them.

In theses cases, please send us an email to: support@ebooktrack.com and we will issue you a refund. Please allow us at least 24 hours to reply back to you.

II. We will NOT issue a refund if your situation falls into one of these cases:

  • You purchased the eBook because you thought that this was a physical book. We have made it very clear that our products are electronic and not physical in the description as well as the title of the product.
  • You don’t need the eBook anymore due to unforeseen circumstances (dropping classes, professors changing books, etc.).
  • You wanted another title but mistook the eBook you bought for that title. We have included in great detail the cover, title, ISBNs, Amazon description of the eBook so there is no way that you can mistake this eBook for another.
  • The page numbers of the eBook differ from those of the hardcopy. It is common knowledge that some types of eBooks (especially EPUB, MOBI, AZW) do not have the same page numbers as the their hardcopy counterparts. Please contact us first about the page numbers before purchasing.

The refund money will be funded back to your Bank Account within 3 – 5 business days.

For customer complaint please e-mail us at: support@ebooktrack.com

OTHER PRODUCT/ PHYSICAL PRODUCT:

STANDARD SHIPPING
We offer standard free shipping every day on U.S. orders over $99 when shipping to the lower 48 states. We don’t ship to Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. 
Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, DHL and the United States Postal Service. 
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

SHIPPING SERVICES

CarrierLocationExcludesHandlingDelivery ScheduleCost
UPS GroundUnited StatesP.O. Box, APO/FPO/DPO, Alaska, Hawaii2-3 business days3-5 business days$0.00
FedEx GroundUnited StatesP.O. Box, APO/FPO/DPO, Alaska, Hawaii2-3 business days3-5 business days$0.00
USPS Priority Mail®United StatesP.O. Box, APO/FPO/DPO, Alaska, Hawaii2-3 business days5-7 business days$0.00
DHL Global MailUnited StatesP.O. Box, APO/FPO/DPO, Alaska, Hawaii2-3 business days5-7 business days$0.00

PROCESSING TIME
For all orders, please allow 2 to 3 business days for order processing before shipping.
Orders placed over holidays and weekends will be processed the following business days.
Your final shipping cost and estimated delivery timeframe will be available to you during checkout. 

ORDER STATUS
To view the full details of YOUR ORDER as well as obtain tracking information, please enter your order number and your email address. 
If you do not receive the confirmation email, please check your Junk or Spam folders. Then select the confirmation message and click not junk, which will allow future messages to get through.

1. COMPLETE: You successfully submitted your order to ebooktrack. 
2. IN FULFILLMENT:  Your order is at a ebooktrack warehouse and will usually ship in 2-3 business days.
3. SHIPPED: Your order is on its way. You will receive an e-mail with tracking information.
4. RETURN INITIATED: At your request, ebooktrack set up a return for an order.
5. RETURN COMPLETE: ebooktrack warehouse received the returned item.
6. CANCELED: Your order has been canceled.
7. REFUNDED: Your payment has been refunded.

EASY RETURNS

1. SUBMIT A REQUEST: Click “submit a request” button below and fill out the form.

2. RECEIVE RETURN AUTHORIZATION: Receive return authorization (RA) form with the exact return address and a shipping label (may take 24-72 hours)

3. SHIP IT BACK: Print and attach the provided UPS/FedEx shipping label as well as the RA form to the outside of the box

4. RECEIVE REFUND OR REPLACEMENT: Once the merchandise is received your refund would be issued within 48 hours or a replacement shipped

RETURN POLICY

1. The Items must be returned within 15 days of receipt of the product. We apologize for any inconvenience. However, we cannot accept returns over 15 days. All items must be in brand new, unused condition and include all original packaging, components, manuals, and documentation. The products non-defective / non-damaged returns are responsible for the shipping cost of the order and a 20% restocking fee, and customer pay return shipping.

2. The few exceptions for items that cannot be returned include:

2.1. Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order).
2.2. Personalized Items (custom engraved or embroidered).
2.3. Mattress, Wheels & Tires Packages, Electronics Tool Kits.

3. All products require a Return Authorization Number (RA #) before being returned. This number can be obtained by contacting us by Returns Center or email sale@ebooktrack.com. 

4. All products defective / damaged during shipping must be reported to us within 48 hours and your package must be returned or postmarked within five business days from receipt so that we may properly report a claim to our shipping carrier. We will gladly replace item/s damaged during shipping. However, we ask that you follow the above instructions provided.

5. Customers who refuse delivery of an item that they ordered is responsible for the shipping cost of the order and a 20% restocking fee, and customer pay return shipping

6. Customers who provide an incorrect shipping address or are not available to receive a shipment are responsible for the shipping costs of the order. We will try our best to keep track of all orders and will notify customers of additional shipping information needed for delivery. 

REFUND POLICY

1. We inspect all returned items when they arrive at our processing facility. If your return is a result of the defective product, we will refund the full cost of the merchandise and original shipping charges.

2. If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. 

3. You can expect your refund within 01 weeks from the date you return your package. In most cases, you will receive a refund sooner.

4. Please allow 2-3 business days from the time of your request for refunds to appear on your Card/Paypal. 

5. All refunds are issued to the original method of payment. Once your return is processed, we will send you an email with your refund details.