FAQS
FAQS
1.What You Receive When You Buy From Our Website
### Instant Download
– Upon purchasing, you will immediately receive a download link.
– Your download will include **either**:
– A **ZIP file** or
– A **PDF file**.
2.File Formats Explained
– **ZIP Files**:
– A compressed archive format that supports lossless data compression.
– It may contain one or more files or folders compressed into a single package.
– The ZIP format commonly uses the DEFLATE compression algorithm.
– **PDF Files**:
– A versatile document format developed by Adobe Systems.
– Supports raw text, fonts, graphics, images, sounds, and other media elements.
– We use PDF files when ZIP files are too large to upload directly to platforms like Shopify.
– The PDF will contain a download link for the ZIP file.
3. Troubleshooting: Can't Find Your Order?
If you’re unable to locate your order, follow these steps:
1. **Refresh the Purchase Page**:
– Check your website account or purchase history for the download link.
2. **Check Your Email**:
– Look in all folders, including Spam, Social, and Junk mail.
– Ensure you’re checking the email associated with your purchase (e.g., your PayPal email or the email provided at checkout).
3. **Contact Us**:
– If you still can’t find your order, please contact our support team immediately for assistance.
4.How to Open the File You Receive
– After payment, you will receive a download link for the ZIP file.
– **To Access the Content**:
1. Download the ZIP file.
2. Unzip the file using extraction software (e.g., WinRAR, 7-Zip, or your operating system’s built-in tool).
3. If you’re unfamiliar with unzipping files, watch our video tutorial for guidance.
—
Let me know if you’d like further adjustments!
